Return Policy

Shipping Return Policy

We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your item within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact our customer service team on our Contact Us page. We will provide you with a return label and instructions on how to proceed with the return. Please note that shipping fees are non-refundable, and you will be responsible for the cost of shipping the item back to us.

Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. If your return is approved, we will initiate a refund to your original method of payment or ship your exchanged item within 3-5 business days. 

Please note that certain items are not eligible for return, including personalized items. 

If you receive a damaged or defective item, please contact us within 7 days of delivery to arrange for a replacement or refund. We may request photos or other documentation to support your claim.

We reserve the right to refuse any returns that do not meet our requirements or to charge a restocking fee for returned items that are not in their original condition.

Thank you for shopping with us, and please don't hesitate to contact us if you have any questions or concerns.

Sincerely, GNH