FAQ
Commonly Asked Questions:
Shipping
Q: How long will it take for my order to arrive?
A: We typically process and ship orders within 1-3 business days. Shipping times may vary depending on your location and the shipping method selected at checkout. Once your order ships, you will receive a tracking number via email.
Q: What shipping options are available?
A: We offer standard shipping and expedited shipping options for most orders. The shipping cost and estimated delivery date will be calculated at checkout based on your location and the shipping method selected.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
Returns
Q: What is your return policy?
A: We accept returns within 30 days of the purchase date for most items. The item must be in its original condition and packaging, with all tags attached. Some items, such as personalized or custom orders, may not be eligible for return. Please see our Return Policy page for more details.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the item and issue a refund once we receive the item in its original condition.
Q: Who is responsible for return shipping costs?
A: The customer is responsible for the cost of return shipping, unless the item was damaged or defective upon receipt. In that case, we will cover the cost of return shipping.
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, as well as PayPal and Apple Pay.
Q: Is it safe to enter my credit card information on your website?
A: Yes, we use industry-standard SSL encryption to protect your personal and payment information. Your credit card information is never stored on our servers.
Q: When will my credit card be charged?
A: Your credit card will be charged at the time of purchase.
Products
Q: What materials are your products made from?
A: We use a variety of materials in our products, depending on the item. Please refer to the product description for details.
Q: How do I choose the right size or color for my product?
A: We provide detailed size and color information in the product description. If you have any questions or concerns about sizing or color, please contact our customer service team before placing your order.
Q: Can I customize my order?
A: Some items are available for customization, such as personalized gifts or custom apparel. Please see the product description for details, or contact our customer service team for more information.
Contact Us
If you have any other questions or concerns, please don't hesitate to contact us! You can reach us by phone at email at gnhknkllc@gmail.com, or through our Contact Us page. Our customer service team is available Monday-Friday from 9am-5pm MDT.